This Policy explains why Digital Trends, Corp. cannot reverse blockchain transactions and where to seek help for fiat payment issues. We are a non-custodial technology interface; we do not control processor chargebacks or bank refunds, and we are not the merchant of record for fiat payments.
No Refunds and Finality: All cryptocurrency transactions initiated via the non-custodial smart contracts or delivered through third-party fiat gateways are permanent, immutable, and mathematically irreversible on the blockchain. Once a transaction is broadcasted to the network, {{ENTITY}} cannot cancel, reverse, or refund the assets. Any disputes regarding the fiat funding stage, authorized card charges, or failed identity verifications must be directed exclusively to the third-party payment processor that handled the fiat payment.
If you supply an incorrect wallet address or blockchain network, Digital Assets may be sent to the wrong destination or fail. We cannot recover misdirected assets. Always verify address and network before confirming payment on the processor site.
For HRPT purchases (/app/buy-hrpt.html), after fiat settlement and on-chain HRPT transfer to your BEP-20 address, no reversal is available from Digital Trends, Corp. Operational support may assist with traceability (order ID, webhook status from POST /v1/fiat/webhook) but cannot recall on-chain tokens.
Until you complete payment on the processor's hosted page, you may abandon checkout without charge. We do not store your payment credentials on the Platform.
| Issue | Contact | Target response |
|---|---|---|
| Card/bank charge, KYC, processor refund | The relevant onramp or offramp operator / processor support (see checkout receipt) | Per processor's policy |
| Platform bug, broken link, API error | v@simply.exchange | Acknowledge in 5 business days |
| HRPT delivery after confirmed settlement | v@simply.exchange with order ID | Acknowledge in 5 business days |
For complaints handled by the Company, we aim to acknowledge within 5 business days and provide a substantive response within 30 days. Matters owned by a Third-Party Processor (fiat charges, chargebacks, KYC) are subject to that processor's complaint procedure.
We may update this Policy. Continued use of checkout after the effective date constitutes acceptance.
This Policy is governed by the substantive laws of the Republic of Panama, excluding conflict-of-law rules, consistent with our Terms of Service.